Gardeners Brompton Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Brompton provides gardening and related outdoor services to residential and commercial clients within its service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Company means Gardeners Brompton, the gardening services provider.
Client means the person, business, or organisation booking or receiving the services.
Property means the garden, grounds, or other outdoor area where the services are to be carried out.
Services means gardening, maintenance, clearance, landscaping preparation, and any other related services the Company agrees to provide.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
The Company provides a range of gardening and outdoor maintenance services, which may include lawn care, pruning, planting, weeding, hedge cutting, garden tidy-ups, seasonal maintenance, and other similar works. Any specific tasks, frequencies, and service standards will be set out in a quotation, email confirmation, or agreed schedule.
The Company reserves the right to decline any work which it considers unsafe, unsuitable for the skills or equipment available, or otherwise unreasonable. The Company may also adapt methods used to account for site conditions, access restrictions, local regulations, and health and safety requirements.
3. Booking Process
3.1 Initial enquiries
Clients may request a quotation by providing accurate information about the Property, the required services, and any relevant access or timing constraints. Quotations are based on the information provided and may be revised if this information is incomplete or inaccurate.
3.2 Site visits and quotations
For certain services, especially larger gardening projects or ongoing maintenance, a site visit may be required before providing a final quotation. Any quotation issued will usually describe the scope of services, estimated duration, and the price or pricing basis. Unless stated otherwise, quotations are valid for 30 days from the date of issue.
3.3 Accepting a booking
A booking is confirmed when the Client explicitly accepts the quotation or service proposal and the Company issues a booking confirmation. This may be done in writing, by message, or other recorded communication. Once confirmed, these Terms and Conditions form part of the Agreement between the Client and the Company.
3.4 Changes to bookings
If the Client wishes to change the date, time, or scope of works after a booking has been accepted, the Company will make reasonable efforts to accommodate such changes, subject to availability. Changes may result in revised pricing where the services, time required, or resources needed are altered.
4. Access and Client Responsibilities
The Client is responsible for providing safe and reasonable access to the Property at the agreed time. This includes arranging access through gates, communal areas, or security systems, and notifying any relevant neighbours or building managers where necessary.
The Client must ensure that pets, children, and any other persons are kept away from the immediate working area for the duration of the visit, and that any hazards on the Property, such as unsecured structures, broken paving, or sharp objects, are disclosed before work begins.
The Company reserves the right to charge for lost time, additional travel, or wasted journeys if access to the Property is not available at the agreed time and this is due to the Client's act or omission.
5. Health and Safety
The Company will take reasonable steps to carry out services in a safe and professional manner, in line with applicable health and safety legislation and good industry practice. Clients must not request any task that is unsafe or requires the use of equipment or methods beyond what the Company deems appropriate.
The Company may refuse to carry out or continue any task if weather conditions, site conditions, or other circumstances create an unacceptable risk to health or safety, or may damage property or equipment. In such cases, the visit may be rescheduled, adapted, or cancelled in accordance with these Terms and Conditions.
6. Pricing and Payments
6.1 Prices
Prices may be quoted as a fixed amount for a clearly defined job, as an hourly or day rate, or under an ongoing maintenance arrangement. All pricing structures will be made clear to the Client before services are confirmed.
6.2 Invoices
Invoices will normally be issued after completion of each visit or upon completion of specific stages for larger projects. For regular maintenance contracts, invoices may be issued monthly or at other agreed intervals. The Company may require a deposit or part payment in advance for substantial work, new Clients, or where materials must be purchased before work begins.
6.3 Payment terms
Unless otherwise agreed in writing, payment is due within the timeframe stated on the invoice. The Company reserves the right to charge reasonable late payment fees or interest on any sum not paid by the due date, in accordance with applicable UK law.
6.4 Non-payment
If the Client fails to pay any invoice in full and on time, the Company may suspend further services until payment is made, and may cancel future bookings. The Company may also take steps to recover unpaid sums, including reasonable costs associated with debt recovery, where permitted by law.
7. Cancellations and Rescheduling
7.1 Client cancellations
If the Client wishes to cancel or reschedule a booking, the Client should notify the Company as early as possible. The Company may apply a cancellation charge if reasonable notice is not given, particularly where staff and time have been reserved or materials have been purchased.
Specific cancellation periods and charges may be set out in the quotation or booking confirmation and may vary depending on the scale of the work. As a general guide, the Company may charge up to the full agreed amount for same-day cancellations where no alternative work can reasonably be arranged.
7.2 Company cancellations
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including severe weather, staff illness, equipment failure, or other operational reasons. In such cases, the Company will aim to provide as much notice as possible and to agree an alternative date or adjust the scope of work, but will not be liable for any resulting loss of profit, business interruption, or indirect costs incurred by the Client.
8. Materials, Plants, and Property
Unless otherwise agreed, the Company will supply its own tools and equipment required to carry out the services. Where materials, plants, or other items are supplied by the Company, they remain the property of the Company until paid for in full.
The Client is responsible for specifying any particular preferences or sensitivities related to plants, fertilisers, or treatments in advance. The Company cannot guarantee the long-term performance or survival of plants or lawns once work is complete, as this depends on ongoing care, weather conditions, and other factors beyond the Company's control.
The Company will take reasonable care when working around existing structures, plants, and features. However, some minor damage or disturbance can be inherent in gardening work, especially where gardens are overgrown or in poor condition. The Client accepts that normal wear, tear, and incidental disturbance may occur in the course of services.
9. Waste Handling and Regulations
9.1 Green waste
The Company will follow applicable UK waste regulations when handling and removing green waste such as grass cuttings, branches, clippings, and plant material. Where removal of green waste is included in the quotation, it will be disposed of through lawful and appropriate channels.
9.2 Client responsibilities
Unless specifically stated in the quotation, the Client remains responsible for the disposal of any green waste that the Company is not contracted to remove, as well as any non-garden waste such as household rubbish, building debris, or hazardous materials. The Company will not remove or transport waste that it is not legally permitted to handle.
9.3 Compliance with local rules
The Client agrees that any instructions given to the Company in relation to waste handling or disposal will comply with UK and local regulations. The Company may decline to follow any request that would breach such regulations or professional standards.
10. Liability and Insurance
The Company will use reasonable care and skill in the performance of the services and will maintain appropriate insurance cover in line with its activities. If the Client believes that damage has been caused by the Company's negligence, this must be reported to the Company as soon as reasonably practicable, with sufficient detail to allow investigation.
To the fullest extent permitted by law, the Company's total liability to the Client in respect of any claim arising under or in connection with the Agreement shall be limited to the total amount paid or payable by the Client for the particular visit or project to which the claim relates.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity, nor for any damage arising from instructions given by the Client that are unsafe or contrary to professional advice.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.
11. Force Majeure
The Company shall not be in breach of the Agreement or otherwise liable for any failure or delay in performance of its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control. This may include severe weather, natural events, disease outbreaks, industrial disputes, or disruptions to transport or utilities.
12. Complaints and Disputes
If the Client has any concerns or complaints about the services provided, these should be raised promptly with the Company. The Company will aim to resolve issues fairly and within a reasonable time, which may include returning to the Property to inspect or, where appropriate, to rectify the issue.
If a dispute cannot be resolved directly, both parties agree to consider reasonable forms of alternative dispute resolution before pursuing formal legal proceedings, where this is practicable.
13. Data Protection and Privacy
The Company may collect and store basic personal information about Clients, such as names, addresses, and service details, in order to arrange and deliver services, issue invoices, and manage the business relationship. The Company will take reasonable steps to keep such information secure and will handle it in accordance with applicable UK data protection laws.
The Company will not sell Client personal data to third parties. Information may be shared with trusted service providers or professional advisers where this is necessary for the performance of the Agreement or for legal and regulatory purposes.
14. Changes to These Terms
The Company may update these Terms and Conditions from time to time to reflect changes in law, best practice, or the services offered. The latest version will apply to new bookings and to ongoing arrangements after reasonable notice has been given to the Client.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By booking or receiving services from Gardeners Brompton, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
